Resume

- Tech Support Engineer at Paymentology (January 2022 - present)

- L1 engineer at Dataprise (January 2021 - December 2021)

- Technical Customer Support engineer for Zebra technologies Czech Republic (September 2020 - January 2021)

- Remote L1 engineer for Jive (jivesoftware.com) (September 2018 - September 2020)

- English/French/Spanish Remote Tech support L1 for Host Papa (hostpapa.com) (April 2018 - September 2018)

- Tier 3 tech support for G suite (Google Apps) bilingual English and Spanish (2013 - April 2018)

- Customer service representative for Koodo mobile trilingual French, English and Spanish (2011 - 2012)

- Customer service representative for Hotels.com (2008 - 2011)

Experienced English/French/Spanish Web Hosting Support Engineer for hostpapa.com

I've provided world class tech support for Google for work (former Google apps / Gsuite)
by troubleshooting email delivery issues, migration issues, mail client setups,
G suite setup (DNS changes) via telephone and remotely

Professional en Coding Bootcamp by DEVF

Certified Salesforce Administrator (ADM 201)

Languages: Spanish, English and French

HTML, CSS and JavaScript.

Introduction to Python certified by Secretaria de innovacion de El Salvador

Modern Languages, Univeristy of El Salvador

Technical accounting